Returns Policy

Returns

How to cancel an order?

You have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 days from the day after you receive your goods.

We will then contact you to arrange the return and will e mail you a 'returns authorisation form' for you to complete.

If the goods are not faulty in any way, then you are responsible for the return postage costs.

Please Note If we collect The Goods you are still responsible for them until they arrive with us so they must be packed in such a way that they do not get damaged in transit.

A telephone call is not a valid cancellation. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

As we pride ourselves on selling first quality lights, any non faulty goods must be returned in the condition that they were sent to you to enable us to resell them.

Please note failure to correctly pack the goods will result in the return request being declined

This means that they must:   -

-Be returned in the original packaging / box, together with any instructions that were included,

-The product box should not be defaced in any way so an outer box must be used to write any return address on

-The product must be in the condition in which it was recieved and must not have been tampered with, assembled, fitted or altered   in any way

- You must take reasonable care to ensure the goods are not damaged in the meantime or during transit.

Failure to observe the points above may result in an inability for a refund to be given.

It is your responsibility to ensure that goods are recieved by us within 14 days after the refund authorisation has been granted

The same conditions that are described above for returns apply to any items that we have agreed to exchange. Please ensure that you are following these terms when you return items for an exchange.

We will refund or re credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods providing all the above points have been followed.

 

What to do next?

Please observe the following procedure for all returns to us:

If you are returning your product because it is defective, please state the defect or defects.

Repackage the product in its original packaging, including any accessories, instructions or anything that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state or where the packaging has been defaced

We recommend that all returns be sent by a reliable means, so that a record of the return is available for you. For  a more in depth  account of the returns process please see our full terms and conditions

Unused products may be returned promptly by customers to the address listed below:

The Home Lighting Centre
Unit 4 Westpoint
Bumpers Farm Industrial Estate
Chippenham
SN14 6RB

 

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